Operations Manager
Company Summary
Priority Waste, headquartered in Clinton Township, MI, is a growth-oriented waste management company serving municipal solid waste and construction & demolition customers in Michigan, Indiana, and Ohio. Founded in 2018, Priority Waste has expanded rapidly through organic growth and strategic acquisitions, operating out of multiple facilities across three states. Backed by TPG (Nasdaq: TPG), a leading global private equity firm with approximately $246 billion in assets under management, Priority Waste is committed to delivering outstanding customer service. We are building a best-in-class finance organization to support our continued growth.
Job Purpose
The Operations Manager is responsible for planning, organizing, and directing daily operations while ensuring safety, service quality, productivity, and employee engagement. This position provides leadership to frontline personnel, manages route execution, and partners with cross-functional teams to support operational objectives and customer commitments.
Duties and Responsibilities
- Managing and directing field operations
- Developing and ensuring continuous improvement of processes, systems, and procedures in areas including productions, quality assurance, and workflow
- Coordinating operational needs with the Maintenance Team
- Working with Human Resources to interview, hire, and retain employees
- Coaching, training, mentoring, and overseeing employees
- Managing and resolving customer issues as needed
- Examining completed work to ensure that services are provided in accordance with the high standards set by the company
- Ensuring compliance with local, state, and federal regulations, statues, ordinances, and permit conditions as they relate to waste operations
- Monitoring Driver and Laborer time and attendance, minimizing overtime and ensuring Drivers operate within regulations
- Working closely with Safety Team to ensure a safe work environment and safe practices
- Ensuring DOT compliance (physicals, drug tests, medical certifications, etc.)
- Responsible for managing the Assistant Operations Manager
- Ensure drivers in training are certified for operation