Optometric Assistant

Job Title: Front Desk Assistant/Optometric Assistant

Reports To: Office Manager/Chief Optometrist

Summary: This position is 50% administrative and 50% clinical. The first part of the position is running and managing the front desk area. The second part is assisting the doctor work up the patients.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Responsible for answering the doctor’s phone in a polite, timely, and orderly fashion to assist callers in their needs
2. Responsible for filling up the doctor’s book as best as possible; this includes being proficient at the doctor’s online scheduler and patient management software
3. Responsible for verifying benefits and eligibility for patients before their scheduled appointment
4. Responsible for checking in patients as they arrives, putting together their charts, entering their information into our patient management software, and answering any questions the patient may have before their exam
5. Responsible for checking out patients after their exam, collecting money from the patient if a balance is due, and pre-appointing patients for the following year
6. Responsible for confirming the following days appointments; as well as calling pre-appointed patients to confirm the annual exams
7. Collecting and distributing the mail daily
8. After the patient has been checked in by the front desk, the tech will assist the patient through a pre-test which includes: case history, non-contact tonometry, autorefractor, color vision screening, stereopsis, and visual acuities.
9. Responsible for taking patient’s retinal photos, OCT, topography, MPOD, pachymetry or any other diagnostic service either through a screening or by doctor’s orders
10. Responsible for running visual field exams for patients; both screening and threshold tests
11. Responsible for insertion and removal training sessions for new contact lens wearers
12. Assists the doctor in the exam room in needed
13. Assists the patient, after his/her doctor encounter to get back to the front desk
14. Monitor the cleanliness of the pretest, contact, and exam rooms and making sure each room is properly equipped
15. Reviews contact lens agreements with patients before a new contact lens fit