Practice Manager

Position Description:The Practice Manager leads the development of high-performing teams, driving employee engagement, retention, and growth while ensuring an exceptional client experience. This role is key in fostering a positive and supportive work environment that aligns with Bierman Autism Centers' mission and values. The Practice Manager will focus on building a strong team culture, delivering excellent client outcomes, and engaging in community and talent outreach to support the center’s success. While operational oversight is important, the core of this role is to lead and inspire teams to thrive.

Mission: To build and develop strong teams, ensure exceptional client experiences, and drive community and talent outreach for the continued success and growth of the center

Charter:

• Our work revolves around the client and their progress
• We create the culture in our centers that allows our team to thrive
• We create and run effective processes
• We find, build, and develop a great team within our centers
• We create strong relationships with our client parents, external providers, and
• communities
• We are accountable for all aspects of our centers’ success and growth

Key Responsibilities:

• Team Leadership & Development: Build, coach, and lead a high-performing team through consistent feedback and development opportunities. Create a work environment that fosters growth, accountability, and collaboration to ensure high employee retention and satisfaction.
• Client Experience & Outcomes: Ensure clients receive the highest quality of care by supporting team members in delivering exceptional therapy services. Maintain a focus on client satisfaction and measurable progress.
• Community & Talent Outreach: Engage with the local community to drive outreach initiatives, strengthen relationships with external partners, and attract new talent and clients to the center.
• Operational Oversight: Ensure smooth day-to-day operations by managing resources efficiently, supporting employee schedules, and maintaining compliance with health and safety standards, while aligning operational practices with the center’s goals.

Key Metrics for Success:

• Team Engagement & Retention: High employee retention rates, positive team culture, and effective internal talent development.
• Client Satisfaction & Progress: Achieve high client satisfaction scores and measurable progress in client outcomes.
• Community & Talent Engagement: Successful outreach efforts that attract new talent, strengthen community relationships and increases referrals.