Product Operations Specialist Bill Pay

Build and scale Bill Pay workflows that help customers manage accounts payable with speed, accuracy, and control. Reduce friction across vendor setup, approvals, payments, reconciliation, and exception handling using data, customer feedback, and AI tools.

Responsibilities

• Own the voice-of-customer loop for Bill Pay by capturing, analyzing, and prioritizing feedback from CX, Sales, and direct customer channels.
• Partner with Product, Engineering, and Design to translate customer feedback into actionable product requirements and specifications.
• Own launch operations for new Bill Pay features from Alpha to general availability.
• Ship product improvements, including UX fixes and paper cuts, using AI tools.
• Use AI to automate processes and build products that help teams ship faster while maintaining quality.
• Build scalable operating systems for release readiness, internal enablement, supportability, and issue escalation across Bill Pay workflows.

Requirements

• Have 3+ years of experience in product operations, product management, or a customer-facing analytical role supporting B2B SaaS.
• Use data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction.
• Translate qualitative feedback into clear requirements and operational processes.
• Work effectively in ambiguous, technically complex spaces and drive clarity across stakeholders.
• Demonstrate problem-solving, prioritization, and communication skills.
• Use AI tools such as Claude Code to accelerate work and make product improvements.

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental, and vision insurance coverage for employees
• Partial medical, dental, and vision coverage for dependents
• One Medical annual membership
• 401(k) with employer match
• Fertility HRA up to $10,000 per year
• Paid parental leave
• Pet insurance
• In-office lunch, snacks, and drinks
• Relocation support to New York City or San Francisco as needed