Quality Assurance Officer
Summary
Monitors customer service quality for a telecom client by contacting customers via phone and email, prepares quality reports, identifies improvement areas, and develops QA frameworks. Core tools: MS Office and Chinese input, with English, Mandarin, and Cantonese proficiency.
Our client is a leading telecommunication service provider, they invite bright and energetic candidate for the following vacancy:
Quality Assurance Officer
Responsibilities:
- To monitor the quality of our service by contacting customer and through phone and email
- To identify areas of improvement and suggest recommendations to managerial level, aiming to deliver the best service to customers
- To prepare quality reports
- To constantly evaluate the benchmark for the quality assessment with the team
- To develop a comprehensive quality assurance framework that meets client's expectations and needs
- To support the team and perform ad-hoc duties when required by management
- F.5 / F.6 or above
- 3 years of customer service experience in Contact Center will be an advantage
- Candidate present self-motivated and and good interpersonal skills
- Customer-oriented and result-oriented
- Proficiency in English, Mandarin & Cantonese
- Proficiency in MS Office application and Chinese inputs
Interested candidates please send your full resume (MS Word document), including employment history, present and expected salary and contact telephone number to: Delken Group Limited 1202 C.C. Wu Building, 302-308 Hennessy Road, Wanchai, HK; email to [email protected] or contact 2591-1988 or fax to 2591-1222.
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