Restoration Manager

Position Summary / Purpose:

Create high levels of customer satisfaction by exceeding their expectations and fulfilling the company’s contractual obligations through the timely and profitable delivery of our restoration services.

Exceed established restoration performance standards through continuous process improvement and training and development of restoration staff.

Principle Duties and Responsibilities:

• · Knowledge of Xactimate and Drybook (preferred)
• Meet targets for quality ratings and customer satisfaction
• · Maintain sufficient production capacity through staffing, equipping, and supplying the service divisions
• · Maintain market leadership through continuous implementation of state-of-the-art technology as it pertains to our services.
• · Coordinate/Assist the Project Coordinator with scheduling technicians, laborers, and subcontractors
• · Schedule jobs and maintain project and profitability efficiency
• · Maintain timely and accurate flow of production reporting from field operations to administration.
• · Effectively train production staff to meet goals for quality, profitability, and customer satisfaction
• · Perform restoration work as needed
• · Ensure clear communication with the warehouse and fleet manager on vehicle maintenance and with inventory and equipment supply levels.
• · Oversee/write job estimates
• · Assist in interviewing, hiring, training, disciplining, and discharging employees that directly or laterally report to you..
• · Meet with homeowners, agents, and adjusters as needed and required
• · Review job costing on completed work
• Communicate with customers and conduct in-home inspections as needed

Additional Duties and Responsibilities:

• · Attend and assist in conducting company meetings
• · Participate in community-related organizations
• · Attend trade seminars, training classes, and workshops