Solutions Consultant, Post Sales, Mid-Market
Partner with Account Managers to expand existing customer relationships through product demonstrations, use-case analysis, ROI assessments, technical scoping, API and ERP integration design, configuration guidance, troubleshooting, rollout support, and customer feedback for Product and Engineering.
Responsibilities
- Partner with Account Managers on customer expansion
- Demonstrate new products and features
- Evaluate customer requirements
- Assess use cases, ROI, and technical scope
- Design and recommend Ramp architecture
- Advise customers and internal teams on integrations and configuration
- Troubleshoot ERP and integration blockers
- Support technical workstreams during rollouts
- Advocate for integration development
- Influence the product roadmap
- Contribute to documentation, tooling, and knowledge bases
Requirements
- 3+ years in Solutions Consulting, Technical Consulting, Implementation, or a similar customer-facing technical role in SaaS or fintech
- Bachelor’s degree in computer science, engineering, finance, business, or a related field
- Familiarity with NetSuite, Sage Intacct, Microsoft Dynamics, and Oracle Fusion
- Comfort with APIs, integration logic, and system architecture
- Experience running product demonstrations
- Strong communication skills
- Cross-functional collaboration experience
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- Medical, dental, and vision insurance coverage
- One Medical annual membership
- 401(k) with employer match
- Fertility HRA
- Parental leave
- Pet insurance
- In-office lunch, snacks, and drinks
- Relocation expense coverage to NYC or SF