Vice President, Client Operations Manager
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Vice President, OPS Client Service Manager to join our Operations team. This role is located in New York, NY. In-office requirement is four days.
In this role, you’ll make an impact in the following ways:
- Lead the client operations and reporting team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNY's principles.
- Develop and implement strategies to enhance client service delivery, by leveraging industry best practices and innovative solutions.
- Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting.
- Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise.
To be successful in this role, we’re seeking the following:
- Bachelor's degree in Business Administration, Finance, or a related field.
- Typically 4-7 years of experience and 0-1 years of management experience.
- Experience in an operational area and/or client services is preferred.
- Strong leadership and team management skills.
- Excellent analytical and problem-solving abilities.
- People Leadership requirement (if applicable)